Daily Task list sample for Front Office Assistants -
Morning Shift
Date: _______
Name / Emp code:__________
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Time
|
Task
|
Done
|
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07:00 –
09:00
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Attend
FO Morning Briefing and take handover from night shift team.
|
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|
Count
and takeover Cash Float from the Night Shift
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|
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Help
operator with any pending Wake-Up calls / Reminder calls to be completed.
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Ensure
cleanliness of the Lobby and Lounge, Inform housekeeping department in case
any cleaning or dusting required.
|
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Ensure
Newspapers & Magazines are at the Lobby and lounge area.
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Check
No Shows from last night and as per policy charge retention.
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||
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Print
Special / Preference Report for today's arrival and cross check if the
correct rooms has been assigned as per the guest request.
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|
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Check
Pick - up and Drop - Report of the Day with Concierge / Travel desk
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Check
Registration Cards and update guest profiles on the system
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Familiarize
yourself with Repeat Guests and VIP Arrivals, And organize welcome drink.
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Update
FNB & HSK on VIP Rooms and specials requests
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Check
early arrivals and charge early arrival charges if required.
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Check
& Clear Traces , Guest Messages and Flag them as Read / Resolved in
a timely manner.
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Check
front office Email id and reply promptly from back office.
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Check
stationary and oversee the lobby area
|
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09:00 –
12:00
|
Check
all due out guest balance, ensure folio are clear
|
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Check
that rooms are allocate if not report to a Manager
|
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Follow
up on supporting documents with reservations
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Check
& Clear Trace / Flag (Timely Manner)
|
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|
FO
Procedures - Check In & Check Out
|
|
|
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||
|
12:00 –
13:00
|
Follow-up
on all Due Out
|
|
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Coordinate
with HSK in case of late departure/ Check Room Status
|
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Prepare
the Afternoon Briefing
|
|
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|
Clear
the FO Rack
|
|
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|
13:00 –
14:00
|
Attend
Afternoon Briefing and Handover for Afternoon Team
|
|
|
14:00 –
17:00
|
Check
and reply all emails from Back Office
|
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Update
Arrival Guests Profile in the PMS
|
|
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|
Handle
all new and future reservations @ Back Office
|
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Cross
check all transactions and posting vs. Journal
|
|
|
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All
rebates and petty cash to be approved by FOM/AFOM/DM
|
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Count
Float before closure
|
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Close
Cashier & proceed with filing
|
|
|
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17:00 –
17:30
|
Last
follow up with PM shift
|
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Signature:_______________
Verified By:_______________
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